8. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. Compare the cost in points or miles to cash, and see which option is best. Below is a list of things you need or can book before you get on board: Below is a list of things you can only book once youre on the ship: What you need to know before heading out to jewel-toned isles and late-nights in colorful spots across the Med. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. The new policy will go into affect starting July 24. Click. Beyond that, there are no other COVID-specific refund policies. Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us. Booking a Voyage on one of our ships constitutes acceptance of the items listed above (but as for the Ticket Agreement, only the one applicable to you), which include these Additional Terms and Conditions. As the world changes, were evolving our practices and testing protocols as well. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. Any such changes are for your safety and beyond Virgin Voyages control. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. The Voyage will only be cancelled on the date we receive the notice of cancellation. Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. Additional rights may apply to our U.K. For all new bookings from 24 June onwards, our terms and conditions will set out your options to rebook or cancel your holiday. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Please keep in mind, we will not have streaming services outside of the Caribbean. More than 60 in Economy. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. Required pre-flight COVID tests on disembarkation, 1. All Guests must be checked-in and onboard the ship no later than one hour prior to the departure time noted on their Voyage documents or may not be permitted to sail. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. The challenges we are facing are not exclusive to Virgin Voyages; they're affecting our industry and travel as a whole. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. But lets get down to the details of exactly what that will look like: Below you can find a detailed list of everything were doing to keep it clean and ship shape by: From keeping the ship fresh with optimal air flow to high-tech purification systems, were keeping it all flowing by: Our Crew members receive regular tests and health checks. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Tips about safe travel from and to the ship. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. Related: A look inside Regents most expensive cruise ship. Uber Cash and Uber VIP status is available to Basic Card Member only. Executives hint at an answer. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. Guest acknowledges and understands that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication, or other impairments or special needs. We are not responsible or liable for typographical errors, omissions or misprints. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. 1:03. 6. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours). Yes, I want to receive emails from Virgin Voyages. Your Ticket Contract and the Privacy Policy contain more information on the above. 1. Providing vaccination status (if applicable), 1. Make sure to plan ahead as they'll only allow those more than two weeks out from their second dose before boarding. But if you need help, well do our utmost to provide it. While we seek to provide reasonable protection for your comfort and safety on board our vessels, we cannot guarantee freedom from all risks associated with war, terrorism, crime, or other potential sources of harm. Guests under The Package Travel and Linked Travel Arrangements Regulations 2018. TheU.S. Department of StateandU.K. Government, and other governmental agencies, regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. Shore Things. Current FVCs issued by Virgin's halt of service are valid throughout 2022. All assessed government or quasi-government taxes and fees are subject to change without notice at any time, and we reserve the right to add a surcharge for these taxes and fees whether you have a confirmed booking under deposit or have made a final payment. Virgin calls their FCCs Future Voyage Credits or FVCs. Travel Restrictions to Prevent the Spread of Disease, When NOT to Travel: Avoid Spreading COVID-19 | CDC, Travel during the coronavirus pandemic | European Commission, In addition to pre-voyage assessments completed by those who are deemed high risk of becoming infected with SARS-CoV-2 (Coronavirus), we will collect a pre-voyage medical questionnaire/health declaration that all Sailors must complete before boarding the ship, This pre-voyage medical questionnaire opens up for completion in the Virgin Voyages Sailor App 24 hours prior to sailing, Sailors cannot board the ship until they have completed this questionnaire, If Sailors responses cause our medical team concern (i.e. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. Due to the risks inherent in travel by sea, if a Guest has any special medical, physical or other requirements, the Guest, the Guests travel agent, or any person booking on Guests behalf is requested to inform us at the time of booking of any special need or other condition for which Guest or any person in Guests care may require medical attention or accommodation during the Voyage, or for which the use of a wheelchair or service animal is contemplated or necessary. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Should you get Global Entry or TSA PreCheck? Find the right card for you. Guests with Special Needs Flexible booking policy (bookings made before 5th February 2021) Your new round trip*** fare is. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. Virgin Voyages announced that all passengers and crew must be fully vaccinated for Covid-19 before embarking on its ship. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. They will receive 100% of the cruise fare paid in the form of FCC. Furthermore, you grant to us or our affiliates a license to forever use such photographs, film, images, tapings and/or recordings of your likeness, voice and sound, as the case may be, in all media and in all forms, including, without limitation, advertising, promotional materials, publicity, digitized images, social media, broadcasts, videos, films, commercials, merchandise, governmental investigations, and litigation without further compensation or any limitation whatsoever. COVID-19 antigen testing prior to boarding. Related: Heres what to consider if youre thinking about booking future travel now. Virgin Voyages. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Heres a peek. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. 4. Please visitthis linkfor more information regarding Shore Things terms & conditions. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. 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